Frequently Asked Questions

  • How can I access my account?

    Click the “Log In” link at the top of your screen, and enter your email address and password. On your customer dashboard, you can access your order history, invoices, account information, RFQs and more.

  • What happened to my existing account?

    Your account is still here — for security purposes, all passwords have been reset. To access your account, please use the Forgot Your Password tool on the login page, and we will send you a new password. You can reset it to whatever you’d like, after you log in the first time.

  • I need something in a hurry. Can I expedite the shipping on my order?

    We offer standard ground shipping or LTL, but if you absolutely need to have something ASAP, give us a call at 800-776-7613 and we can get you a quote on a faster shipping method.

  • Do you ship internationally?

    Currently, we only fulfill orders shipping within the United States.

  • Why wasn't I charged sales tax on my order?

    We currently only collect sales tax for the following states: Maryland, New Jersey, New York, Ohio, Pennsylvania, and Virginia.

  • Why are some items excluded from Free Shipping?

    Some large or irregularly shaped items are not eligible for Free Shipping at $250, and are designated as such on our website. If you place an order for these items, we will contact you within one business day to generate a freight quote for your approval. Your order will not be processed until we have your approval on the freight quote.