Free Shipping Anniversary

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SHIPPING & RETURNS


FREE SHIPPING ON ORDERS OF $250 OR MORE! See below for more details.

Shipping charges are equal to 12% of the value of your order and will be added to your invoice if your order totals less than $250 (not including tax). The minimum shipping charge for orders under $250 is $14.99. Any items that are back ordered and that qualify for free freight will be shipped without freight charges. We cannot ship to P.O. Boxes. Shipments to residential addresses are subject to additional charges that will be added to the invoice. Please inquire about charges for shipments to Alaska, Hawaii, Canada, the Caribbean, Mexico and Europe. Need your order quickly? Express shipping is available for an additional charge. Please call for more info.


Get FREE SHIPPING on orders over $250 delivered to business locations in the continental United States. We will pay the shipping charges for ground delivery by the carrier of our choice.


SOME PRODUCTS ARE EXCLUDED FROM THE FREE SHIPPING PROMOTION ON ORDERS OVER $250

These products are marked on the website as being excluded from the free shipping promotion and the actual freight charges for these products will be added to the invoice.


Damage/Shortage Claims


Products that are damaged or lost in transit must be noted on carrier's delivery receipt at the time of delivery. Then contact Up Side Down Supply customer service via email sales@upsidedownsupply.com or call 800-776-7613.


Return/Exchange policy


Contact our customer service department for a return authorization within 30 days of purchase for return instructions. Please prepay shipping charges as COD shipments will not be accepted. Only if the product is defective or Up Side Down Supply made an error will return shipping costs be at our expense. Returns that are accepted for the customer's convenience may be subject to a 15% restocking charge.