Frequently Asked Questions
How do I log into my account?
The person icon at the top right of your screen will take you to your account. You can also log in by clicking here.
Enter your email address when prompted, and we will send a code by email to enter on the page and complete your login. No password needed!
How much does shipping cost?
We offer FREE GROUND SHIPPING for orders over $250! For orders of a lesser merchandise value, shipping charges are as follows:
$0.00 - $99.99 = $19.99
$100.00 - $149.99 = $29.99
$150.00 - $199.99 = $39.99
$200.00 - $249.99 = $49.99
To view our full Shipping Policy, click here.
What is your return policy?
Most items can be returned to us within 30 days of purchase. To initiate a return, please contact us at sales@upsidedownsupply.com. Once we send you a return authorization, you can send the merchandise back to us using a reliable, trackable method of your choice.
To read our full return policy, click here.
How can I contact Customer Service?
We are available to help you with product information, order status, quote requests, and more! Click here for more information on how to get in touch with us.
Are Net Payment Terms available?
Yes, we offer Net 30 terms for customers looking to open an account with Up Side Down Supply. If you would like to open an account for your company, download feel free to complete our Credit Application, and return it to accounting@upsidedownsupply.com for processing.
How can I check my order status?
We will let you know by email when your order is shipped, and we will provide your tracking information so you know when to expect your order.