Refund policy

We have a 30-day return policy, which means you have 30 days after purchasing your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and labels, and in its original packaging. 

To start a return, you can contact us at sales@upsidedownsupply.com. If your return is authorized, you will be responsible for sending the merchandise back to us using a reliable and trackable method at your own expense. Items sent back to us without first requesting a return will not be refunded and will not be returned to you.

Only if the product is defective or Up Side Down Supply made an error will return shipping costs be at Up Side Down Supply's expense. Returns that are accepted for the customer's convenience may be subject to a 20% restocking charge.

Some items are not eligible for return:

  • Fall Protection Items - guardrail systems, perimeter warning line systems, harnesses, lanyards, lifelines, horizontal lifeline kits, anchors, carabiners, and more
  • Personal Protective Equipment (PPE) - respirators, disposable gloves, mask cartridges, faceshields, and face masks
  • Special Order Items - anything that is a non-stock item, or that is shipped directly from our vendor to the customer.

Returns on these items will only be allowed due to manufacturer defect. This is not an exhaustive list of items that cannot be returned. Please inquire about our return policy on specific items before ordering.


You can always contact us with any question about making a return at sales@upsidedownsupply.com.

 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can address the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@upsidedownsupply.com.

 

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